Terms of service

Last updated: June 2026

Welcome to DARK Department.

These Terms of Service govern your use of www.darkdepartment.com and any purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

This website is operated by:

DARK Department AS
Organization Number: 836 225 422
Karenslyst Allé 18 E
P.O. Box 373 Skøyen
0213 Oslo
Norway

Email: webshop@darkdepartment.com

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into binding contracts under applicable law.

If you are under the age of 18, you may only use our Services with the involvement of a parent or legal guardian.

3. Products and Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.

However, errors may occasionally occur. We reserve the right to correct inaccuracies, update information, or cancel orders if incorrect information has been displayed.

Product colors may vary depending on screen settings and device displays.

4. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include taxes where required by law unless otherwise stated.

Payment must be completed using one of the payment methods available at checkout.

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or misuse.

5. Order Acceptance

Once you place an order, you will receive an order confirmation by email.

The order confirmation acknowledges receipt of your order but does not constitute final acceptance. We reserve the right to refuse or cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraud or misuse

  • Circumstances beyond our reasonable control

If payment has already been processed, any refund due will be issued to the original payment method.

6. Shipping and Delivery

Shipping times are estimates only and may vary depending on destination, customs procedures, carrier delays, weather conditions, or other circumstances outside our control.

Additional information regarding delivery, shipping costs, customs duties, and import taxes can be found in our Shipping Policy.

Risk of loss and ownership transfer to the customer upon delivery.

7. Returns, Refunds and Cancellations

Customers may be entitled to withdraw from their purchase or request a return in accordance with applicable consumer protection laws and our Return & Refund Policy.

Customers may request returns and cancellations through their customer account on our website or by contacting webshop@darkdepartment.com.

Return eligibility, shipping fees, refund procedures, and cancellation rights are described in our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Customer Accounts

Customers may create an account to access order history, manage personal information, and submit return or cancellation requests.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

9. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Graphics

  • Logos

  • Product designs

  • Trademarks

  • Website design and layout

is the property of DARK Department AS or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, DARK Department AS shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

11. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

By using our Services, you acknowledge that your personal information may be processed in accordance with that policy.

12. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Labor disputes

  • Supply chain disruptions

  • Internet or telecommunications failures

  • Transportation delays

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Norway.

Mandatory consumer protection laws in the customer's country of residence may provide additional rights that cannot be limited by these Terms.

14. Dispute Resolution

If you have a complaint, please contact us first at webshop@darkdepartment.com and we will do our best to resolve the matter amicably.

Consumers residing in Norway may contact the Norwegian Consumer Council (Forbrukerrådet) for assistance.

Nothing in these Terms limits your right to seek remedies through applicable consumer protection authorities or courts.

15. Contact Information

For questions regarding these Terms of Service, please contact:

DARK Department AS
Organization Number: 836 225 422
Karenslyst Allé 18 E
P.O. Box 373 Skøyen
0213 Oslo
Norway

Email: webshop@darkdepartment.com