WORLDWIDE DELIVERY

We offer worldwide delivery and free shipping on all International orders above NOK 999,- and free shipping in Norway above NOK 499,-

DELIVERY IN NORWAY

Orders in Norway are shipped with Posten/Bring and should be delivered within 1 to 4 business days from that the order has been fulfilled. Some packages will be delivered directly to your mailbox and some will be delivered to your nearest post office depending on size, weight and content. Posten/Bring will contact you via SMS and/or email when your package has been shipped.

During high-peak seasons delivery times might be longer due to high number of orders and longer processing time by the shipping companies. 

We also offer you to come and pick up you order for free at our showroom in Oslo once a week at Thursdays between 10 am to 5 pm. Please choose "pick up" when you're ordering, and we will give you a notice when your order is ready for pick up. If you want to pick up your order outside opening hours, please contact us and we will try to schedule a time with you.

INTERNATIONAL DELIVERY

International orders are shipped with UPS and should be delivered within 1-7 business days depending on your location. UPS will contact you via SMS and/or email to let you know when to expect the delivery.

During high-peak seasons delivery times might be longer due to high number of orders and longer processing time by the shipping companies. 

TAXES & DUTIES

We ship to all destinations on a DDP (Delivery Duty Paid) basis, which means that all local taxes, VAT and import duties will be included in the final purchase price.

EXCHANGES AND RETURNS  

If you are not completely satisfied with your product for any reason, we will offer you a refund within 30 days of purchase. If you want to exchange your order you have to return your product back to us within 30 days and send us an email at: hello@darkdepartment.com

Please ensure that the item you're returning is repackaged when you send it back to us. The product can not have been in use.

For norwegian orders return shipping cost 79 -, NOK and will be deducted from the amount to be refunded if you want us to take care of the return process. You can also choose to send it back to us at your own risk. 

Return address: TREASURE BOX AS / DARK, KARENSLYST ALLE 18 E, POSTBOKS 373 SKØYEN, 0213 OSLO

For international orders return shipping cost 199,- NOK and the return process has to be handled by us.

DELIVERY PROBLEMS

If a product or package arrives damaged, please call us on +47 22 56 08 18 or send us an email at: hello@darkdepartment.com and the product will be replaced at no additional charge as soon as possible. 

WARRANTY

Your right to return faulty products is valid for two years. The return of faulty goods does not apply to normal use or wear. 

WE ARE ALWAYS READY TO HELP!

Whether you have questions about your order, our products, offers, returns and exchanges - please don't hesitate to give us a call, or send an email. We will usually answer your request within 24 hours from Monday through Friday.