SHIPPING & RETURN
We offer worldwide delivery and free shipping on all International orders above NOK 999,- and free shipping in Norway above NOK 499,-
DELIVERY IN NORWAY
Orders in Norway are shipped with Posten/Bring and should be delivered within 3-7 business days from that the order has been fulfilled. Some packages will be delivered directly to your mailbox and some will be delivered to your nearest post office depending on size, weight and content. Posten/Bring will contact you via SMS and/or email when your package has been shipped.
During high-peak seasons and joint holidays delivery times might be longer due to high number of orders and longer processing time by the shipping companies.
INTERNATIONAL DELIVERY
International orders are shipped with UPS and should be delivered within 4-12 business days depending on your location. UPS will contact you via SMS and/or email to let you know when to expect the delivery.
During high-peak seasons and joint holidays delivery times might be longer due to high number of orders and longer processing time by the shipping companies.
TAXES & DUTIES
We ship to all destinations on a DDP (Delivery Duty Paid) basis, which means that all local taxes, VAT and import duties will be included in the final purchase price.
EXCHANGES AND RETURNS
If you are not completely satisfied with your product for any reason, we will offer you a refund within 30 days of purchase. If you want to exchange or return your order please contact us at: webshop@darkdepartment.com and we will send you return label by email.
Please ensure that the item you're returning is repackaged when you send it back to us. The product can not have been in use.
For norwegian orders return shipping cost 79 -, NOK and will be deducted from the amount to be refunded if you want us to take care of the return process. You can also choose to send it back to us at your own risk.
Return address: TREASURE BOX AS / DARK, KARENSLYST ALLE 18 E, POSTBOKS 373 SKØYEN, 0213 OSLO
For international orders return shipping cost 199,- NOK and the return process has to be handled by us.
DELIVERY PROBLEMS
If a product or package arrives damaged, please call us on +47 22 56 08 18 or send us an email at: webshop@darkdepartment.com and the product will be replaced at no additional charge as soon as possible.
WARRANTY
Your right to return faulty products is valid for two years. The return of faulty goods does not apply to normal use or wear.
For complaints about goods bought online within two years, contact our webshop at; webshop@darkdepartment.com Complaints about goods bought in stores - please, contact the store.
WE ARE ALWAYS READY TO HELP!
Whether you have questions about your order, our products, offers, returns and exchanges - please don't hesitate to give us a call, or send an email. We will usually answer your request within 48 hours from Monday through Friday.
Email: webshop@darkdepartment.com
Phone: + 47 22 56 08 18