SHIPPING & RETURNS

We offer free shipping on all standard orders above 500 -, NOK in Norway.

Orders submitted before 12 am are usually shipped on the same day.

Orders placed later are dispatched on the following day. The standard delivery orders should be delivered within 2 to 5 days. This applies only to business days, which are Monday to Friday excluding Norwegian public holidays. Some packages will be delivered directly to your mailbox and some will be delivered to your nearest post office depending on size, weight and content. 

We also offer you to come and pick up you order for free at our showroom in Oslo once a week at Thursdays between 10 am to 6 am. Please choose "pick up" when you're ordering, and we will give you a notice when your order is ready for pick up. If you want to pick up the order outside opening hours, please contact us and we will try to schedule a time with you. Special-orders are outside of our standard delivery.

When ordering items from outside of Norway:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

International shipping costs are based on a combination of the following: 

  • Weight and dimensions of package.
  • Method of shipment.
  • The location we are shipping to.

Costs can be considerably higher for international destinations.

Please check with your country's customs office to determine what these additional costs will be.  

 

DELIVERY PROBLEMS

If a product or package arrives damaged, please call us or send us an email. The product will be replaced at no additional charge as soon as possible. 

 

EXCHANGES AND RETURNS  

If you are not completely satisfied with your product for any reason, we will offer you a full refund within 14 days of purchase. If you want to exchange your order you have to   return your product back to us within 14 days and fill out our refund and exchange form.  

Please ensure that the item you're returning is repackaged and that the refund and exchange form are included when you send it back to us. The product cannot have been in use.

Return shipping cost 99 -, NOK and will be deducted from the amount to be refunded.

 

WARRANTY

If you wish to return a faulty product, please email us at hello@treasurebox.no. 

Your right to return faulty products is valid for two years. The return of faulty goods does not apply to normal use or wear. If the product is covered by warranty we will refund your return shipping costs.