Privacy Policy

Last updated: June 2026

This Privacy Policy describes how DARK Department AS collects, uses, and protects your personal information when you visit www.darkdepartment.com, make a purchase, create a customer account, request a return or cancellation, or otherwise interact with our services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

DARK Department AS
Organization Number: 836 225 422
Karenslyst Allé 18 E
P.O. Box 373 Skøyen
0213 Oslo
Norway

Email: webshop@darkdepartment.com

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Information You Provide Directly

• Name

• Billing and shipping address

• Email address

• Telephone number

• Order information

• Customer account details

• Return and cancellation requests

• Customer service communications

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website activity and interactions

• Referring websites and pages visited

This information may be collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Deliver products and services

• Manage customer accounts

• Process returns, refunds, exchanges, and cancellations

• Provide customer support

• Communicate regarding orders and account activity

• Prevent fraud and maintain security

• Improve our website and services

• Comply with legal obligations

• Send marketing communications where permitted by law or where consent has been provided

Customer Accounts, Returns and Cancellations

If you create a customer account, we process information necessary to maintain your account and provide self-service features, including return and cancellation requests.

When you submit a return or cancellation request through your customer account, we process the information required to verify your order, communicate with you, and fulfill our legal and contractual obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve your shopping experience, and analyze website performance.

Some cookies are strictly necessary for the operation of the Site. Other cookies, including analytics and marketing cookies, will only be used where required consent has been obtained.

You can manage your cookie preferences through our cookie banner or through your browser settings at any time.

Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business, including:

• Shopify

• Payment providers

• Shipping and logistics partners

• Customer service providers

• IT and hosting providers

• Analytics and marketing partners

We only share information necessary for these providers to perform their services on our behalf.

We may also disclose information where required by law, legal process, regulatory request, or to protect our rights, customers, or business operations.

International Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and meet accounting and tax requirements.

When personal information is no longer required, it will be securely deleted or anonymized.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Restrict or object to processing

• Withdraw consent at any time where processing is based on consent

• Request data portability

• Lodge a complaint with a supervisory authority

If you are located in the EEA, UK, or another jurisdiction with similar privacy rights, you may exercise these rights by contacting us at webshop@darkdepartment.com.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

DARK Department AS
Organization Number: 836 225 422
Karenslyst Allé 18 E
P.O. Box 373 Skøyen
0213 Oslo
Norway

Email: webshop@darkdepartment.com