Refund policy

Returns & Refunds

If you are not completely satisfied with your purchase, you may return your item within 14 days of receiving your order and receive a refund in accordance with applicable consumer protection laws.

To initiate a return, please register your return through your customer account on our website or contact us at webshop@darkdepartment.com.

You may also request a cancellation of your order through your customer account before the order has been fulfilled and shipped.

Return Conditions

Returned items must be sent back in their original packaging and cannot have been in use.

Return Shipping – Norway

For orders within Norway, a return shipping fee of NOK 79 will be deducted from your refund if you choose to use our return service. You may also arrange and pay for return shipping yourself at your own responsibility and risk.

Return Address

DARK Department AS
Karenslyst Allé 18 E
P.O. Box 373 Skøyen
0213 Oslo
Norway

International Returns

For international orders within Europe, a return shipping fee of NOK 199 applies. International returns must be arranged through our customer service team. Please contact webshop@darkdepartment.com before sending your return.

Returns from USA & Australia

For orders shipped to the United States or Australia, a return shipping fee of NOK 499 will be deducted from your refund. Returns from these countries must be arranged through our customer service team. Please contact webshop@darkdepartment.com before sending your return.

Refunds

Once your return has been received and inspected, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.

Returns & Cancellations Through Your Customer Account

Customers can request returns and cancellations directly through their customer account on our website. Upon submission, an automatic confirmation will be sent to the email address associated with the order. Return and cancellation requests are subject to review and approval in accordance with our return policy and applicable consumer protection laws.